WHEN WILL YOU SEND MY ORDER?
Most orders placed before 2pm Tuesday - Friday day, will be sent the same day. During busy periods orders may take slightly longer to be despatched.
If you select EXPRESS SHIPPING at checkout, all orders placed before 2pm Mon-Fri will be guaranteed to be sent out the same day. Orders placed after 2pm or over a weekend or bank holiday will be sent out next working day.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
When placing your order you will be given an estimated window that your parcel should arrive in. We use DPD and Royal Mail for all UK Mainland deliveries.
If you selected REGULAR SHIPPING your parcel should arrive the next working day after it is sent but can take up to 3 working days. If you select EXPRESS DELIVERY when you check out, your parcel should be with you the next working day by noon if sent with DPD and 1pm if sent by Royal Mail.
WHAT IS A WORKING DAY?
A working day is between Monday and Friday and excludes weekends and bank holidays.
WHAT IS CLASSED AS UK MAINLAND?
UK mainland is defined as any UK address except the Highlands & Islands. UK mainland also excludes certain mainland postcodes (see list below)
(Areas not included in this section for UK mainland postage charges include the following range: AB36-38, AB55-56, BT, FK17 - FK21, GY, HS1-9, IM, IV, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE.)
WHAT IS EXPRESS SHIPPING?
Express shipping can be specified at the checkout stage, and applies to all items except cartons of Reeves and Winsor & Newton canvas and large studio easels. When you select Express Shipping it means that your order will be sent out the same day if ordered before 2pm on a working day and will be sent on an express service. Express delivery to UK mainland addresses will arrive the next working day before noon/1pm providing the order is placed by 2pm the day before. Orders placed on Friday after 2pm, Saturday or Sunday will be despatched on Monday and express delivered on Tuesday morning.
PLEASE NOTE: A separate contract is being entered for express shipping when it is being requested. Per the distance-selling act, you do have the right to cancel within 7 days, but not once the express service has started. In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.
ORDERING OUT OF STOCK ITEMS
If you try to order a product that is out of stock, or if you order more than we currently have in stock, you will receive a warning. If you proceed with the order, the products which are in stock will be dispatched as normal. If the out of stock item is back in stock within a couple of days, we may hold the order and then ship the complete order.
Any products which are not presently in stock in many cases will be dispatched when they come into stock, with no additional shipping charge. There are some exceptions to this rule and we will contact you if extra shipping charges are required. If there are extra shipping charges and we are unable to contact you, then we will refund the items not in stock and send the rest of the items.